Returns & Exchanges
At Vitalysse, we stand behind the quality of our derma rollers and offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you can return your unused product for a full refund or exchange.
Initiate Your Request
Contact our support team at [email protected] within 30 days of delivery with your order number and reason for return.
Prepare the Package
Ensure the derma roller is in its original, unopened packaging and securely place it in a shipping box to prevent damage during transit.
Ship the Product
Affix the provided return shipping label to your package and drop it off at any authorized courier location.
Receive Your Refund
Once our quality control team inspects the returned item, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing