Frequently Asked Questions
Everything you need to know about your journey to radiant skin.
How often should I use my Vitalysse Derma Roller?
For best results and skin safety, we recommend using your derma roller once every 2 to 4 weeks. This allows your skin enough time to fully regenerate and produce new collagen between sessions.
Is derma rolling painful?
When used correctly with light pressure, most users describe the sensation as a mild tingling rather than pain. Our high-quality medical-grade needles are designed for precision and comfort.
How do I clean and sanitize my roller?
Sanitization is crucial. Soak your roller in 70% isopropyl alcohol for 10 minutes before and after every use. Allow it to air dry completely before storing it in its protective case.
How long does shipping take?
Orders are typically processed within 24-48 hours. Standard shipping usually takes 5-7 business days within the domestic region, while international shipping may take 10-15 business days.
What is your return policy?
Due to the hygienic nature of our products, we can only accept returns on unopened and unused items in their original sealed packaging within 30 days of purchase.
When should I replace my derma roller?
We recommend replacing your Vitalysse roller every 2 months. Over time, the needles become dull and less effective, which can lead to skin irritation.